All matters pertaining to trade finance, including representations pertaining to Department of Revenue, Reserve Bank of India, Banks etc. Coordination of pre and post budget proposals. Public Grievance Cell. Public Relations work. Receipt and Acknowledgement of all complaints and representations seeking redressal under the provisions of any law or otherwise. Preparation of brochures, pamphlets, information sheets etc. in simple language on Government policies and procedures for the benefit of the citizens including the names of the officers in the Department of Commerce directly responsible for redressal of grievances.